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| Frequently Asked Questions
I hear the term "phone unlocking". What does this exactly mean? Why do the network providers lock their phones anyway? How do I know if my phone is locked? Why is it so important to unlock my phone? How do I unlock my phone? What is remote unlocking? Is unlocking my phone expensive? I think I want to unlock my phone now, can you do it for me? Can I bring my phone to your store location to unlock it? I'm not close to you at all, can I just ship my device to you and have you do what i need done? Can you flash my phone? Will you upgrade the firmware in my phone under warranty? Do you offer a discount for unlocking multiple phones? How can I pay for my phone to be unlocked? How do I check the firmware version in my phone? How do I know what the current firmware version is for my phone? I'm a dealer, can I get wholesale prices? What happens if you can't unlock my phone? If I send you my phone, how do I know you won't just keep it? Is flashing covered under warranty? Will you unlock my phone if I live outside of Canada? Is my phone guaranteed? So what benefits do I have flashing from you under warranty? What does the term "flashing" your phone mean? What exactly is firmware and what does it do? What is covered under warranty? What is not covered under warranty? Where do I send my phone to be unlocked? Why would I get my phone flashed from you when I can get it done for free from the manufacturer? | Q: | I hear the term "phone unlocking". What does this exactly mean? | Back to Top | | A: | When you purchase a phone from your network provider and sign a contract term with them, they lock your phone so that you can only use it with them. By removing the service provider lock, you make the phone available use with other networks providers. | | |
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| Q: | Why do the network providers lock their phones anyway? | Back to Top | | A: | For two reasons. One, they don't want you to take that cheap phone you just received from them and use it with another network provider. Two, they want you to travel with the phone and use the exorbitant long distant & roaming fees that they make off you. | | |
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| Q: | How do I know if my phone is locked? | Back to Top | | A: | The easiest way is to try and put a SIM card from a different service provider in your phone to see if it will accept it. If you get a message saying wrong card, enter subsidy code or SIM disabled then likely it's locked. For CDMA phones it's a little more difficult to tell. | | |
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| Q: | Why is it so important to unlock my phone? | Back to Top | | A: | By unlocking your phone you have the freedom of using your phone with other network providers as well as saving tons of money using a pay as you go card when visiting other countries. | | |
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| Q: | How do I unlock my phone? | Back to Top | | A: | There are several ways you can unlock your phone. All require some sort of software/hardware, (unless you have been given the key-in unlock code by your service provider or by a third party company like us. | | |
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| Q: | What is remote unlocking? | Back to Top | | A: | Remote unlocking means that you don't have to physically come into the store to have your device unlocked. It can be done through code or remote software. Not all phone can be done this way. | | |
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| Q: | Is unlocking my phone expensive? | Back to Top | | A: | Typically no, most are between $20 to $40 dollars and PDA phones a bit more but it still will always be much cheaper than to buy a second phone. | | |
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| Q: | I think I want to unlock my phone now, can you do it for me? | Back to Top | | A: | Yes, We can unlock almost all GSM phones but check our unlocking section to see what we can do. Our you can email or call us. | | |
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| Q: | Can I bring my phone to your store location to unlock it? | Back to Top | | A: | Yes, all unlocking is done on site with our regular business hours and of course while you wait. You never have to leave your phone to have it unlocked at Bongo. | | |
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| Q: | I'm not close to you at all, can I just ship my device to you and have you do what i need done? | Back to Top | | A: | Yes, most definitely. As long as you agree to incur all costs shipping both ways we will not turn you down. You can easily send it through our cart or you can call or email us ahead of time to arrange it. | | |
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| Q: | Can you flash my phone? | Back to Top | | A: | yes, We can flash most phones, please inquire. | | |
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| Q: | Will you upgrade the firmware in my phone under warranty? | Back to Top | | A: | Yes & No. We specialize in flashing after your warranty period is over, however we will flash your phone if it is under warranty but we charge for this service, please check our pricing section. | | |
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| Q: | Do you offer a discount for unlocking multiple phones? | Back to Top | | A: | Yes we do. If you send or come in with more than two or more phones you are eligible for a 12.5 % discount. Please contact us for further discount on 100+ units. | | |
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| Q: | How can I pay for my phone to be unlocked? | Back to Top | | A: | We can accept Visa, MasterCard, American Express, debit, PayPal, money order, and of course cash. We do not accept personal or company cheques. | | |
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| Q: | How do I check the firmware version in my phone? | Back to Top | | A: | In most Nokia and Samsung phones, by pressing *#0000# it will show you the current version. Other phones like Sony Ericsson you will require to move your joystick or navigation button in this sequence > * < < * < *. Some Motorola are *#9999# or check under phone status for your phone's version. | | |
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| Q: | How do I know what the current firmware version is for my phone? | Back to Top | | A: | We will post and try to keep up an update of the latest firmware of most popular phones. | | |
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| Q: | I'm a dealer, can I get wholesale prices? | Back to Top | | A: | We are really designed for retail and normally do not offer wholesale pricing but if you are a bona fide dealer and we would need to verify this you may benefit some discounted pricing, quantity is mandatory. | | |
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| Q: | What happens if you can't unlock my phone? | Back to Top | | A: | We know what we can or cannot unlock beforehand but after advising you accordingly, we will simply notify you. | | |
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| Q: | If I send you my phone, how do I know you won't just keep it? | Back to Top | | A: | You don't, but our reputation is important to us and references are given upon request. | | |
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| Q: | Is flashing covered under warranty? | Back to Top | | A: | If your device's firmware is not performing properly within the warranty period of your phone and the firmware has not been tampered with then you are eligible to have the firmware updated free of charge. | | |
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| Q: | Will you unlock my phone if I live outside of Canada? | Back to Top | | A: | Yes we will. We normally will accept phones from all of North America. If you are outside of North America please email or call us for special instructions. | | |
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| Q: | Is my phone guaranteed? | Back to Top | | A: | Your phone is guaranteed by us when we unlock it. This means if we damage your phone beyond repair while it is in our possession we will replace it with a same working model. Although this has never happened, all phones are checked thoroughly with all Canadian GSM networks once we have unlocked them. We are not responsible for any phones once we have sent them back to you. | | |
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| Q: | So what benefits do I have flashing from you under warranty? | Back to Top | | A: | You get it done right away or if your phone has been modified and your warranty has been void. | | |
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| Q: | What does the term "flashing" your phone mean? | Back to Top | | A: | Flashing is the term used to update the firmware in your cellular phone. | | |
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| Q: | What exactly is firmware and what does it do? | Back to Top | | A: | The Firmware on your mobile phone is the software that operates it. It is like your operating system on your computer. Firmware is always being updated and improved by the manufacturer to iron out bugs, add new features etc. With the latest firmware you should see less problems like freezing, re-booting, and your phone should react faster than before and in most cases it also improves your reception. | | |
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| Q: | What is covered under warranty? | Back to Top | | A: | Any malfunction of the phone caused by the malfunction of a defective part(s). Basically, if it's the manufactures fault that the phone does not work properly, they will cover it under warranty free of charge. | | |
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| Q: | What is not covered under warranty? | Back to Top | | A: | Any physical damage that has been incurred to your phone by neglect, for example, broken housings, smashed LCD's, liquid damage, etc. Other warranties can be voided by modifying your phone, for example, having your phone fitted with coloured LED's and serial number label has been removed, defaced, or altered. Also warranties are NOT transferable. | | |
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| Q: | Where do I send my phone to be unlocked? | Back to Top | | A: | Please refer to our store location on the right hand side of out webpage as our complete mailing address is there. | | |
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| Q: | Why would I get my phone flashed from you when I can get it done for free from the manufacturer? | Back to Top | | A: | Sometimes the manufacture will not just flash your phone, especially if it's from out of country. We charge for this service because we do not get compensated by the manufacturer. | | |
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SUPPORTS 3G FOR NORTH AMERICA | |
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